Shipping policy
SHIPPING POLICY
Last Updated: November 11, 2026
Thank you for choosing livelzuno. This Shipping Policy explains how orders are prepared, estimated delivery times, shipping charges, tracking assistance, and our procedure for missing or delayed packages.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days following payment confirmation.
Business days exclude weekends and US public holidays.
Processing may include payment verification, merchandise preparation, packaging, and handover to a shipping carrier.
2. ESTIMATED SHIPPING TRANSIT
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day order processing period is additional to this transit estimate.
Arrival times are estimates, not guarantees. Customs procedures, carrier interruptions, severe weather, holidays, and other circumstances may affect delivery.
3. SHIPPING DESTINATIONS
Our primary markets are the United States and the United Kingdom.
Available delivery destinations will be displayed during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
No undisclosed shipping charges will be added after checkout.
5. CUSTOMS, DUTIES, AND TAXES
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.
Where necessary, the seller will arrange or cover these charges.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
6. ORDER TRACKING
Tracking information may become available after your order is dispatched.
To request an available tracking number or shipment update, email robertbursen@outlook.com with your order number and the email address used during checkout.
Our customer service team will assist with available tracking details.
7. SHIPPING DELAYS
Customs inspections, carrier disruptions, adverse weather, public holidays, or incorrect delivery details may delay a shipment.
Please contact us if your order is overdue.
For UK purchases, an extended delivery timeframe must be clearly disclosed and agreed before purchase confirmation.
Mandatory remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PARCELS
If your parcel is missing or confirmed lost in transit, contact robertbursen@outlook.com with your order details.
We will investigate with the delivery carrier and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.
9. ADDRESS CORRECTIONS
Please verify your delivery address before completing checkout.
If a correction is needed, contact customer service promptly. Changes may not be possible after dispatch.
10. MULTIPLE PACKAGES
Some purchases may arrive in separate parcels.
No additional shipping charge will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: livelzuno
Official Website: https://livelzuno.shop
Customer Service Email: robertbursen@outlook.com