FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the shipping transit estimate.

Actual delivery may vary depending on customs procedures, shipping carrier operations, weather conditions, public holidays, and destination.

DO YOU OFFER FREE SHIPPING AND COVER IMPORT FEES?

Yes. Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

CAN I RETURN AN ITEM AND RECEIVE A REFUND?

Yes. Eligible merchandise may be returned within 30 calendar days after delivery.

We offer free return shipping through our authorized return procedure.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Email robertbursen@outlook.com for return instructions.

Mandatory consumer rights remain unaffected.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Please contact robertbursen@outlook.com with your order number and a description of the problem.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.