Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for shopping with livelzuno. We want every customer to understand the options available after a purchase. This policy sets out our voluntary return service, refund procedures, exchanges, order cancellations, and applicable consumer protections for orders placed at https://livelzuno.shop.

1. OUR 30-DAY RETURN SERVICE

We provide a voluntary return period of 30 calendar days beginning on the date your order is delivered.

For a change-of-mind return, the product should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by an order confirmation or other proof of purchase. Original packaging and accessories should be included where reasonably possible.

These conditions do not restrict mandatory rights concerning defective, damaged, incorrectly described, or otherwise nonconforming goods.

2. FREE RETURN SHIPPING

Eligible return requests submitted within 30 calendar days after delivery qualify for free return shipping.

To request a return, email robertbursen@outlook.com and include your order number, the items concerned, and a brief explanation of your request.

Our customer service team will provide an authorized return destination and a prepaid shipping label or another suitable return arrangement at our expense.

Do not send merchandise to an unconfirmed address. The designated return center may be different from the business correspondence address.

3. HOW TO START A RETURN

First, contact customer support within the applicable return period.

Next, provide the order number, product details, and relevant information about your request.

Follow the authorized instructions and use the prepaid return shipping arrangement supplied.

Keep evidence of return shipment until your case is completed.

4. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE

If you receive damaged, defective, or incorrect goods, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may help our team assess the problem where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Remedies legally required to be provided free of charge will not result in additional costs for the customer.

Mandatory consumer remedies are not limited by our change-of-mind return conditions.

5. REFUNDS

After receiving the returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund using the original payment method.

Once a refund has been issued, funds typically appear in your account within 3–7 business days, depending on your bank or payment provider.

We will comply with all applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.

6. EXCHANGES

Exchange requests depend on product availability. Please contact customer support before returning merchandise for an exchange.

If the requested replacement is unavailable, an eligible refund and separate purchase may be arranged.

7. ORDER CANCELLATIONS

If you wish to cancel an order, email customer support promptly.

We will attempt to stop processing before dispatch. If the order has already shipped, the applicable return procedure may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES, TAXES, AND IMPORT COSTS

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the amount shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UK CONSUMER CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain exceptions may apply to specific products, including some personalized merchandise and opened sealed goods unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CUSTOMER SERVICE

Store Name: livelzuno
Official Website: https://livelzuno.shop
Customer Service Email: robertbursen@outlook.com

Please contact us for authorized instructions before mailing any merchandise.